Network MAKING THE CASE – RETURN ON INVESTMENT (ROI)
Network, It’s estimated that over 60% of customer complaint calls to service providers (SPs) for “poor internet service” result from unmanaged home routers, purchased and deployed by end customers themselves.
Service providers lose money servicing these complaints with no visibility to the indoor home router, with no improvement in customer satisfaction, high subscriber churn, or ability to recover lost revenue opportunities. The R190W gives service providers more options than ever,
enabling them to:
• Enhance customer satisfaction by offering standardized SP- validated and managed indoor home routers that connect users to the internet rapidly and efficiently.
• Sell or lease the R190W as the ISP provided router to subscribers, creating a new line of revenue.
The low capex of these routers ensures a rapid return on investment.
• Reduce service call costs with client visibility via cnMaestro with the ezView tool. Track and manage customer inventory, and see attached clients and RSSI information remotely – enabling fast customer support. cnPilot R190W